Master Theses and Dissertations

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    The Effect of Implementation of Selected Government Education Policies on Girls’ Participation In Primary School Education In Samburu Central Sub-County, Kenya
    (Laikipia University, 2014-09) Kanjogu, Magdalene Wanjiru
    Despite the fact that primary education in Kenya is free, Samburu Central Sub-County experiences low enrolment and high rate of dropout among girls. This renders the status of girls‟ participation, especially in primary schools, very low. Children in Samburu Central Sub-County and especially girls do not fully participate in primary school education. This has occurred in the face of numerous past and present initiatives in terms of implementation of Government education policies to ensure that all children in Kenya access primary school education. This study, therefore sought to investigate the extent to which selected implemented government education policies have impacted on girls‟ participation in primary school education in Samburu Central Sub-County. The study used survey research design. This study was based on the muted group, the social learning and perennialism theories. The study targeted 70 primary school headteachers and 515 assistant teachers in Samburu Central Sub-County. Data were collected from a sample of 21 head teachers and 155 teachers using a self-delivered questionnaire. Data were analysed using frequency counts, means and percentages. This was accomplished through Statistical Package of Social Science (SPSS) computer programme version 11.5 for windows. The study revealed that girls drop out rate was higher than that of boys between 2003 and 2011. The same scenario was observed with regard to completion rates by pupils‟ gender. It also emerged that policy initiatives that had the higher impact on girls participation rate were the free primary education programme and school feeding programme. Additionally, the major risk factors in regard to girls‟ participation and completion rates were teenage pregnancy, forced marriages, female genital mutilation (FGM) and household poverty. The study recommends that to enhance girls participation rate in primary schools in the study area, there is a need to increase the number of low-cost primary schools in addition to stamping out negative cultural practices specifically FGM and early marriages. The study further recommends a replication of the current investigation in other arid and semi-arid regions with a view to determining whether similar findings will be generated. The study may assist the government and stakeholders in Samburu Central Sub-County to identify ways in which girls‟ participation in primary education can be enhanced in the county.
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    An Assessment of The Relationship Between Service Quality Dimensions, Performance Benchmarks And Customer Satisfaction In Eldoret Law Courts
    (Laikipia University, 2016-09) Cherere, Thripsisa Wanjiku
    Users of the justice system supply chain have the right to receive high levels of quality service. The 9093 service delivery received by the Judiciary between June 2012 and June 2013 are an indicator that the public is generally dissatisfied with the quality of services offered by the Judiciary. The general objective of this study was to assess the relationship between service quality dimensions and customer satisfaction in Eldoret law courts using the SERVQUAL model. The specific objectives of the study were to establish the relationship between service quality dimensions and customer satisfaction, to investigate the moderating effects of performance benchmarks on the relationship between service quality dimensions and customer satisfaction and to examine the joint effects of service quality dimensions and performance benchmarks on customer satisfaction at Eldoret Law Courts. Major theories used in this study include the assimilation - contrast theory to explain the relationships among the service quality and customer satisfaction variables, Contrast theory to provide insights into customers post usage evaluations and equity theory to effectively address the major objective to customer satisfaction through the legal reforms in the country. Data was collected from a population of 1815 respondents made up of 140 convicts, 83 remandees, 23 advocates and 82 parties with pending children cases obtained using stratified random sampling. Primary data was collected using on-the-spot-administered structured questionnaires developed on a five Point-Likert type scale and a questionnaire. Secondary data was used to compare the findings in the primary data. The instrument’s content validity was assessed using Cronbach's coefficient alpha reliability test which ranged from 0.823-0.920. Data was analysed with the aid of Statistical Package for Social Sciences (SPSS) version 22. This study established that, all the service quality dimension factors are useful measures of satisfaction. This study found that all the respondents were not satisfied with the quality of services rendered at Eldoret law courts and especially the remandees who were least satisfied. The results from ANOVA provide the p value of .000 at 95% confidence level and therefore the study rejected the null hypothesis and concluded that there was a significant relationship service quality dimensions, performance benchmarks and customer satisfaction. The study findings may contribute significantly to the development of strategies by policy makers in the judiciary, reduce the levels of dissatisfaction by providing quality services and enhance service delivery in the Judiciary.
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    The Influence of Selected School Characteristics on Principals' Perception on The Role of Non Governmental Organisations In Enhancing Access To Secondary Education In Laikipia County, Kenya
    (Laikipia University, 2015-10) Waiganjo, P. Gikonyo
    Kenya’s 2010 constitution provides that every child has a right to free and compulsory basic education. In view of the fact that secondary education is a critical sector of basic education in Kenya, the Government introduced Free Secondary Education (FSE) in January 2008. While access to state schooling improved with the introduction of FSE, some disadvantaged children, especially girls, street children, children from pastoralist communities, those with disabilities, orphans and other vulnerable children, continue to be excluded from this learning opportunity. This has resulted in large regional and gender disparities and low Gross Enrolment Ratios (GERs) in the provision of secondary education in the country. To arrest this situation, the government has continuously encouraged non-governmental organizations to come on board in regard to provision of secondary education in the country. However the extent to which NGOs are playing their role expectation in enhancing secondary education in Laikipia County has not been documented. This is what informed the study. The purpose of this study, therefore was to explore principals’ perception on the role of NGOs in enhancing access to secondary education in Laikipia county Kenya and the extent to which these perceptions could be influenced by selected school characteristics. Using ex-post facto research design, data was collected from a sample of 63 principals in the county. The principals were selected through simple random sampling technique from a total population of 75 public secondary schools principals in the county. Data was collected through a selfdelivered questionnaire whose validation was done by two experts (supervisors) in the department of Curriculum and Educational Management, Laikipia University. Using Cronbach’s alpha, the instruments reliability stood at .940. Collected data was analysed through frequency counts and percentages with respect to nominal scale data while hypotheses were tested using ANOVA and the t - test statistics at .05 level of significance with the aid of Statistical Package for Social Sciences (SPSS) programme version 20.0. The study established that NGOs in Laikipia County were concentrating their efforts towards students’ empowerment and lowering of financial burden of secondary education to parents. NGOs also appeared to be paying more attention to boarding schools, county schools and schools located in urban areas. The study recommends that NGOs should pay more attention to capacity building in schools. The study further recommends that NGOs should pay increased attention to day schools and district schools to benefit the local community